Upside Down Under: Make customer service a priority

Those of us who live in North Dakota like to think we are up-to-date with the rest of the nation, savvy about technology and on top the world because we are “North Dakota friendly.”

Sorry to burst your bubble, but we’re not even close. We are so far behind in certain aspects of daily routine living that we may never catch up.

It starts with customer service, or the lack of it.

There are a...